Mark Jenney, co-founder of RVshare, was looking to use the RV he bought for his honeymoon as an additional income source, he presumed a site like Airbnb for RV rentals already existed. He quickly found a gap in the market, which he and his co-founders decided to turn into opportunity. The RVshare platform was launched in 2013 and took off quickly, connecting RV owners with millions of renters across the US and giving owners the ability to select renters and set pricing and availability.
The early version of the RVshare platform had a mix of online and offline steps in the rental agreement workflow. Using a print-sign-scan-fax workflow required owners and renters to sign the same PDF, was time-consuming, and fueled attrition. Though their growth trajectory was through the roof, the slow document completion rates impacted revenue recognition.
To keep up with consumer demand and drive expansion into more regional markets, the team knew they needed to convert the entire rental agreement process into an online workflow.
“We wanted a digital transaction management solution to be as integrated as possible. We're highly focused on conversions, and we want to make sure that renters don't have to leave our site. It had be part of our experience for our renters,” says Zach Whitehead, engineering lead and partner.
So RVshare did a proof of concept with HelloSign in 2016 for rental agreement contracts. After evaluating Adobe Sign, Zach says “We could tell that HelloSign gets APIs. I think APIs for some of the other companies were an afterthought. With a small development team, we didn't have time to jump through a bunch of hoops to get acquainted with an API.”
Read the case study to learn how RVshare gives owners and renters 100% visibility into every transaction, books 100% of revenue as soon as contracts are signed in HelloSign, and raised 50 million USD in funding in 2018.